Web Analytics Demystified

A French love fest in London?

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It almost sounds surreal when you think about it: “roast beefs” embracing “frogs’” technology (not pun intended at all, I respect both countries, this is to underline how historically those two wonderful countries have perceived each other) but with the evolution of our industry – Omniture’s acquisition by Adobe and the tireless advancement of free tools such as Google Analytics – one should take note that some European web analytics players are showing viable alternatives.

They’ve been batting and winning, those French, and more specifically AT Internet.

Now, I’m not one to push a vendor over another. After all, when I proclaimed vendor independence some years back, people thought I was crazy!
However, some months ago, when analyzing market penetrations of web analytics tools in Europe’s 27 countries, they already stood out of the crowd, with an almost lock on their home market.
The French have historically been battling with smaller players coming from the audience measurement side – “mesure d’audience”, as they say -, which is still a commonly accepted perspective, and together with an even older historical legacy, the Minitel, web analytics seemed to have had difficulty to really take traction in this country famous for it’s cuisine.

Web Analytics Wednesdays – les mercredis des Web Analytics – organised by Julien Coquet and Nicolas Malo, with over 100 attendees October 14th last and with the launch of Jacques Warren’s book in French regarding Web Analytics- #1 in terms of sales on Amazon.fr in the categories of electronic commerce and management  – co-authored by Nicolas Malo, it looks like the French are really getting their act together. A network of French, Canadian and Belgian bloggers also supported the launch of the book in order to get traction on the market.

And, with the launch of NX or AT Digital Workspace NX as dubbed by them and reviewed by Stéphane Hamel here, my suspicions are confirmed that AT is here to stay and has some interesting features that other vendors might take note of, none least of which server monitoring to make sure that if your conversion rates are suffering, it’s not because your website is slow or basically down! Sounds familiar?
AT is today taking it’s offering seriously beyond French borders, and according to other American contenders on the European market, do a pretty good job at defending their solution during vendor selections.

Now, AT is not the only European vendor out there as mature solutions are also emerging such as in Germany with Webtrekk, offering raw data and real time segmentation, getting traction on a market where privacy is of some importance, possibly hindering penetrations of free tools. And with a multitude of books available in German about Web Analytics, authored by prominent writers such as Marco Hassler, Frank Reese, Udo Möller and Michael Kröhn as well as Timo Aden, Germany is well prepared to adequately serve it’s market and hopefully go beyond as well.

While the French call web analytics more often than not mesure d’audience, the Germans usually dub it Web Performance or Web Controlling, pushing it closer to the financial perspective of digital communication measurement and ROI.

The Dutch of course, have been out there for quite a while with claimed European leader Nedstat on the vendor’s side and one of the most qualitative event dedicated to web analytics, running I think now in it’s 4th year.

Looking more to the east and up North, one should also take note of Finish vendor Snoobi as well as Eastern European based Gemius traffic, which is winning a couple of deals all over Eastern Europe and noticeably in Turkey and Poland, which is after all the 6th biggest Internet population on the European continent after the usual suspects: Germany, the UK, France, Spain and Italy.
While the two latter countries are still battling with competition from tools such as Nielsen’s Netratings – which can’t really be found anywhere else on the continent – one has to note that Spain was lagging behind when it came to web analytics literature in Castilian Spanish. Sergio Maldonado now amends this through the release of “Analitica Web, Medir para Triunfar”.

In the more traditional Shakespearean language, I couldn’t finish this post without mentioning Steven Jackson’s excellent “The Cult of Web Analytics“, which looks at how web analytics is ideally set-up within companies and in my humble opinion a must read for anyone serious about how to implement a long term web analytics strategy. And on the free tools side, Europeans have also substantially contributed to our sector’s literature with Dennis R. Mortensen’s “Yahoo! Web Analytics” book as well as Brian Clifton’s “Advanced Web Metrics with Google Analytics“.

This is what I’ve listed so far as my little European based Web Analytics library. I’d love to hear your thoughts about any other European authored books about our industry that I might have forgotten to mention in Swedish, Danish, Dutch, Italian, Polish, … ? Or any European based vendors that are also pushing on our beloved continent as well as specific terminology related to your market. Don’t hesitate to drop me a line or comment below.

London hosts today a Web Analytics Wednesday on Tuesday at the usual Bluu Morgate, where AT Internet’s NX will be showcased and it’s not too late to participate. I’m sure it will be great event & enjoy!

Posted Tuesday, November 3rd, 2009 | 17 responses | Add a Comment | Share, Save or Email


Miles Bennett

AT Internet do provide some fantastic features even in their Analyser II product. As a vendor independant I can only see more features coming from every other web analytics vendor out there. WebTrends with social media and automatic bid management, Google with its beta release of Intelligence, AT and the release of NX – so raises the question of what is going to happen next? WebTrekk? Yahoo Web Analytics?
Be interesting to see what is going to happen with those publishing 2010 predictions in the coming months.


Nicolas Malo

Hi Aurélie,

Many thanks for this interesting point of view. Never thought about it this way until you wrote it!

For your information, we will be launching our book in Montreal on Nov 4 in the context of a joint event with AT Internet for the NX launch.

http://www.waomarketing.com/blogFR/wordpress/2009/11/y-a-dla-place/

Best regards,

Nicolas Malo


aurelie

Hi Nicolas,

Thanks for your comment. I try to keep a European perspective on our sector, making links between countries and commenting about what’s happening on local levels in order to make sure we take advantage of our common strengths ;-)
Happy to read other events are planned. It would be nice if you and Jacques could share a copy. All the best, keep me posted ;-)


aurelie

Hi Miles,

Well, I don’t have crystal ball. Did try to find one across the many countries and flee markets I’ve visited but no can do :-( so I’ve never indulged in predictions for the year to come. Good resolutions now that I can abide by as well as feminine intuition about what might be coming. My current feeling can be summarized as “commoditization of web analytics”, at least from a technical perspective, and certainly with the advent of free tools. As web analytics is equally about technology, people and process, one can only hope that companies can take advantage of all these new features in order to drive customer engagement and data driven decision making.
In the time being, happy holidays in advance ;-)


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Michael Notté

Great post!

You forgot one WA solution that almost no one knows (yet) except the Danish: http://www.netminers.dk

Had the chance to meet one of the person behind it. Very interesting initiative. Still have to see it in action.

Cheers,

Michael


Jiri Brazda

Hi Aurelie, thanks for a good overview of the European market. Pity I can’t add much on behalf of Czech Republic. I’m glad we started up Web Analytics Wednesday this year and take pride in being first in the CEE region. I’m also happy to see Hungary joining the jolly crowd and personally I look forward to seeing further advancements in our neck of woods. Hopefully we’ll catch up with you fast :-)


Steve Jackson

Hi Aurelie,

Good summary. Thanks for the link to my book and the comments. Much appreciated.

Cheers
Steve


Christopher Berry

“While the French call web analytics more often than not mesure d’audience, the Germans usually dub it Web Performance or Web Controlling, pushing it closer to the financial perspective of digital communication measurement and ROI.”

Aside from cultural drivers, which popped out in the paragraph above:

Are there any regulatory drivers that are shaping European Web Analytics feature sets?


Emer Kirrane

Do we (Yahoo! Web Analytics) no longer count as a European vendor? We were considered terribly Hungarian when we were IndexTools :) A lot of us are still here, loving Europe and spreading the WA love!


Andrea Gust

Salut Aurélie,

Brilliant post about countries and use of web analytics & tools. You’re totally right: the German Web Analytics Community is well prepared for the challenges to come.

Hope to read more from you via this platform. It’s good to have at least a female voice in the WA-world.

Best regards from Mainhattan,
Andrea Gust


aurelie

Hi Emer,

Well to be honest, I hesitated quite some time but as IndexTools got acquired by Yahoo!, I chose to only mention Dennis’ book. I don’t doubt that you guys are still doing a wonderful job out there and thank you for the mention of WA love spread from Hungary. Does this mean that data is still being collected on European soil or was this all moved to the U.S.? Just wondering…


aurelie

Hi Christopher,

To be honest, I still find it difficult to say whether there a true regulatory drivers influencing European Web Analytics as stances remain fuzzy.
Let’s say that’s it’s not uncommon to have companies’ legal departments reject certain solutions on the basis of privacy issues and I’ve seen it across multiple sectors and often in Germany, Switzerland and Austria. Most vendors have included the possibility of opting-out of measurement, thus adapting to European legislation (we seem to care more about choice: opt-in, double opt-in & opt-out than about cookies, as opposed to the U.S) but this doesn’t mean that those paragraphs are actually included into their client’s privacy policies. I’m not sure actually that it’s their responsibility to enforce it, as I would see that more on the end client’s side.
Also, there is the Commission’s stance, by the DG Information Society, when it comes to data protection but each one of the 27 countries that make up the European Union has an obligation to adapt into their own legislation at least the Commission’s stance, within a certain delay, but they are allowed to go further if they want. Such examples are France but also Sweden of what I’ve heard when it comes for example to illegal downloads.
Of what’ I’ve managed to fish out so far, the official document that states the EU’s stance on privacy seems to be the Directive on privacy and electronic communications dating from July 2002 (http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32002L0058:EN:HTML).
There is also currently a consultation going on about the legal framework for the fundamental right to protection of personal data (http://ec.europa.eu/justice_home/news/consulting_public/news_consulting_0003_en.htm), which is due to end on December 31st of this year.
Please note that this consultation is actually larger than the one about electronic communications as Information Society in included together with broader policy fields such as Freedom, Justice & Security, Internal Market and Consumers.
I haven’t looked at this for some months now as I’ve been quite busy so this information might be inaccurate or obsolete. And after all, I’m not a legal expert but I truly welcome any feedback on the subject!


aurelie

Thanks Michaël for your input. Let’s hope that with their “Traditional Web Analytics is dead!” headline, they’ll get some traction and we’ll here more about them!


Emer Kirrane

Hi Aurelie,
It’s fair enough – I guess we’re an American company with an office in Europe.:) We’re collecting and storing data in the US and in Europe at the moment.
Cheers!
E


Heidi Strom Moon

Thanks for this information. I was glad to come across it because we have a client with a Paris-based ownership group, so therefore their U.S. business unit’s web site is running XiTi 7.5/Analyzer II.

What I would love to find out is whether there are any online, *user-friendly* help resources in English for this product. It seems very powerful and feature-rich, but I find it difficult to tap into its capabilities because the documentation provided in the product dashboard is more like a software manual than a user guide. And the English version of the dashboard UI isn’t always very intuitive.

Maybe I’m spoiled by my experience with Google Analytics and its rich set of online help articles, videos and tutorials.

If anyone has any suggestions, I’d be very appreciative. Thanks!


Aurelie Pols

Hi Heidi,

Thanks for your comment. Let me get you in touch with a couple of people.
“Spoiled by Google Analytics” ;-)
Yes, they have set the bar higher for support, commoditizing it ;-)

Cheers,
Aurélie



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